$399.00 per student / LIVE Online Training

Course Duration: 1 Full Day (2 half days)

Description:

As constructors work with clients, subcontractors, and consultants on projects, conflicts arise and relationships may get strained. Participants will improve their skills in communication and negotiation on construction projects. Participants will learn skills to enhance their ability to de-escalate conflict, listen effectively, build mutual respect with others in a construction context, and negotiate effectively.

Audience:

The course is designed for construction owners, project managers, estimators, supervisors and those involved in construction disputes.

Online education credits:

The course is eligible for 1 CCA Gold Seal education credit upon completion.

The instructor:

Tim Williams, MBA, GSC (Go to bgcpartners.ca/our-team for instructor bio)

At the end of the course participants will be able to:

• Provide more effective customer service

• Understand the basic elements of communication and demonstrate effective communication skills with clients/constructors

• Understand motivation theory and apply motivational techniques to win trust and engage clients/individuals/teams you work with

• Identify different personality styles and how to communicate appropriately and negotiate effectively with each one

• Understand the basics of negotiating, de-escalating conflict and setting the ground work for effective negotiation

• Ask effective questions and listen to others in order to get to the issues behind various negotiation intentions

• Getting to a “yes” and closing a negotiation well

• Building long term relationships of trust amongst all construction stakeholders